Privacy Policy 

ClearLine Cleaning Group Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. 
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us 
regarding our cleaning services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
ClearLine Cleaning Group Ltd provides residential and commercial cleaning services in Aberdeen and surrounding areas.

Contact:
Email: info@clearlineclean.co.uk
Website: https://clearlineclean.co.uk

2. Information We Collect
We may collect the following information when you contact us or request a quote:
- Name
- Email address
- Phone number
- Address or postcode
- Details about cleaning services requested
- Any information included in your message

Website usage data may also be collected automatically, including:
- IP address
- Browser type
- Pages visited
- Time spent on the website

3. How We Use Your Information
Your information may be used to:
- Respond to enquiries and provide quotes
- Arrange and deliver cleaning services
- Communicate regarding bookings
- Improve our website and services
- Comply with legal obligations

4. Lawful Basis for Processing
We process data under the following lawful bases:
- Legitimate Interests
- Contractual Necessity
- Legal Obligations

5. Data Protection
We take appropriate measures to protect your personal information including secure website hosting and restricted access to data.

6. Data Retention
Enquiry information may be retained for up to 12 months.
Customer records may be retained for up to 6 years for legal or accounting purposes.

7. Sharing Information
We do not sell or rent personal information. Data may be shared with trusted providers such as hosting services, email systems, or accountants where necessary.

8. Cookies
Our website may use cookies to improve user experience and analyse traffic. You may disable cookies through your browser settings.

9. Your Rights
Under UK GDPR you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Object to processing
- Restrict processing
- Request data transfer

To exercise these rights please contact:
info@clearlineclean.co.uk

10. Complaints
You may lodge a complaint with the Information Commissioner's Office (ICO):
https://ico.org.uk

11. Updates
This policy may be updated periodically. The latest version will always appear on this page.